Citizen IT empowers business users to quickly prototype, customize, and deploy software solutions without relying on IT departments or external developers, thereby accelerating the delivery of solutions and improving agility.

Citizen developers bring domain expertise and insights into their specific business areas, enabling them to design solutions that are tailored to the unique needs and requirements of their departments or teams.

Citizen IT encourages collaboration between business users and IT professionals, fostering a culture of innovation and knowledge sharing within organizations.

While citizen IT empowers business users to create and deploy applications, organizations need to establish governance policies and controls to ensure security, compliance, and alignment with IT standards and best practices.
Overall, citizen IT represents a shift towards democratizing technology within organizations, enabling business users to play a more active role in leveraging technology to drive innovation, improve productivity, and achieve business objectives.